Hardware Clocks

Clock Asks for a Merchant ID when Programming

If you are getting a request for the Merchant ID when programming a TimeClock you may be entering an incorrect command when programming. During a step in the programming (Programming or Re-Programming a Time...

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Z Clock and GT-400 Specs

The attached document provides power, environment, packaging and dimension details for the following clocks: Z33/34 Z11 Z18 Z14 GT400

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FAQ: Can an employee still swipe a card if the clock has a print reader?

Yes. One of the only reasons someone may use a card or a PIN instead of their print is because they cannot get a good read from their finger print. To use a swipe card just be sure that the card number has bee...

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"Unknown Serial Number" on Previously Inactive Client

In rare cases, this message will happen if a client has been recently activated after being inactive, NOT for newly activated clients. If you suspect that this is the case, then contact Support through a suppor...

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Punch API - Setting up Caller ID on USTelePunch

If you are using a Hosted Voice Clock service directly setup through US Telepunch (not through SwipeClock) this article will explain how to setup Caller ID service. Users of SwipeClock's Hosted Voice Clock serv...

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Proximity and Magstripe Cards

This article covers details related to card options for clocking in and out. There are three types of cards that can be used with some (not all) of our clocks: Proximity Cards Magnetic Stripe Cards...

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Tranz 380 Dial Times

The Tranz 380 clock can be forced to transmit at anytime by pressing the "9" key, however, there are assigned dial times that are used so that the clock transmits at least once per day. The clock can handle up...

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VoiceClock

Overview Employee PINs / Card Numbers Clock Prompts Clock Prompt .wav files / sound files Custom Prompts Caller ID Caller ID Restricitons Employee Use Spanish Prompts FAQ Manuals (attached a...

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Skipping Clock Prompts on VoiceClock

Currently the VoiceClock and Hosted VoiceClock do not allow one to skip prompts when clocking in or out. However, if certain clock prompts are optional, you can write a script that will take a specific entry by...

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FAQ: How do I deactivate a clock?

If you have a clock that a client is no longer using and I would like to re-sale it to a different client, you will first need to deactivate the clock before you can activate it on the new account. You will ne...

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