Hardware Clocks

FAQ: Can a punch record the location where an employee clock in?

On a physical clock, yes, this can be done with a clock prompt setup to record a location stamp. Please see Clock Prompts for more information.

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Retrieving Punches Off a Broken Tranz 330/380

IMPORTANT: The following article pertains to retrieving punches from a dial up clock and uploading them into the client's TimeWorks account. If your client is using TimeWorksPlus, there is no way to upload thos...

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FAQ: How Can I Change Clocks for a Client Without Incurring an Activation Fee?

If you are simply changing clocks for a client, as opposed to adding a clock to an account, you will want to do this through a Serial Number Change to avoid additional clock activation charges. Using this optio...

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Power Over Ethernet

SwipeClock's does offer a POE (Power Over Ethernet) Converter for use with some of our Z series Flex Clocks. If your client's network supports POE*, you can use this device to power the clock via the Ethernet a...

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Hosted VoiceClock

We currently provide a hosted service that allows employees to call in to make punches to their time cards. More on that is included in the attachment below. This article applies only to the Hosted VoiceClock, ...

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Problems with Swipe Cards not Being Read at the Clock

In most cases the swipe card readers magnetic heads may be dirty in the clock and may not be working properly which would cause it not to read swipes from employee cards. However, cards themselves can also go b...

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Wi-Fi Clocks

Other than TimeWorksTouch, our Ethernet clocks do not have Wi-Fi built in. A wireless bridge can be used to connect the clock to a Wi-Fi network. SwipeClock does not sell wireless bridges for our clocks, nor d...

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Duplicate Serial Number

In some instances, we have seen clocks in the field with duplicated serial numbers, which produces errors suggesting that the serial number is "already in use". The workaround is easy - make up a new number. S...

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Trusted Pin for Non-Biometric Clocks

For Trusted PIN on a non-biometric clock (which doesn't have a Manager's Fingerprint Menu), press Menu twice, and enter the code 87878 (spells TRUST). *Note: On a Z11 time clock, you will need to press star onc...

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FAQ: How Can I View What Number is on a Card?

Magnetic Swipe Cards Tranz330 and 380 Clocks A special diagnostic mode is available on the SwipeClock Tranz 330 and Tranz 380. To access the diagnostic feature hold down [*] and [3] at the same time. The scree...

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