Hardware Clocks

Connection Timed Out Error

Start with these basic troubleshooting steps: Make sure the cables to the clock and the wall outlet are securely plugged. Verify the internet is working Make sure the outlet/Ethernet port are not bad by ...

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FAQ: Is there a limit to how many prints a clock can store?

The fingerprint template is stored at the server. We do not store the print itself. We do store only some information gathered about the print that's enough to match it later. This information is simply a serie...

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Unknown Serial Error

If an Ethernet clock displays Unknown Serial, follow these steps: Ensure the serial number of the clock matches the serial number assigned to the account. Log into the timekeeping system and access either th...

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Missing Punches on Tranz380

If your analog clock doesn't appear to be transmitting all of the punches time cards tend to have excessive missing punches on some days for no apparent reason, the punches might appear a few days later ...

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Z18 Installation

At the bottom of this article is a .pdf document on the installation of a Z18 Clock. This document is intended for a professional installer. PLEASE BE ADVISED THAT WE RECOMMEND A PROFESSIONAL INSTALLER BE USED...

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GT-400 Hand Punch

The GT-400 uses a hand geometry reader in the same manner as our fingerprint clocks. The main benefit of hand biometrics vs. fingerprint biometrics is that hand biometrics work more consistently in industries w...

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Troubleshooting Unreadable or Misidentified Prints

If the reader mis-identifies or cannot read an employee's print, this is usually caused by a poor quality fingerprint enrollment. This situation can be caused if the fingerprint sensor was only able to captur...

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Clock Error "PIN is Too Short"

This error may be a result of the Manual Clock settings not allowing PINs of a certain format. For instance, if it is set to Allow SSN Number, then the clock will be looking for a 9 digit number and a 9 digit n...

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Troubleshooting Tranz 380 Clocks

The following is a list of many of the errors that are specifically related to our analog dial-up clocks, the Tranz 330 and 380. We suggest you start with Initial Troubleshooting but if that does not solve the ...

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Setting Static IP / DHCP on Clock

Our Ethernet clocks (Z clocks and GT-400), like any network device, require an IP address to operate on your client's network. Most network routers support a feature called DHCP that the clock uses to automatic...

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