TWP Partner Knowledge Base


  • FAQ: How Can I Change Clocks for a Client Without Incurring an Activat...

    If you are simply changing clocks for a client, as opposed to adding a clock to an account, you will want to d...

    Sep 18, 2017 01:58PM MDT
  • Adding Clocks

    In order for a physical clock to connect with SwipeClock (excluding TimeWorksTouch), the serial number of the ...

    Sep 18, 2017 02:01PM MDT
  • FAQ: Where Can I See the Serial Number of a Clock?

    The serial number is usually found on the back of the clock, located on a sticker. However, it is possible to ...

    Sep 14, 2017 03:25PM MDT
  • Clock Warranty

    The limited lifetime warranty applies only to merchandise purchased from, and only from, SwipeClock. The warr...

    Sep 18, 2017 01:53PM MDT
  • Wi-Fi Clocks

    Our Ethernet clocks do not have Wi-Fi built in. A wireless bridge can be used to connect the clock to a Wi-Fi ...

    Feb 09, 2018 07:42AM MST
  • Time, Time Zones and Daylight Savings Time

    This article will cover some common questions regarding how our physical clocks get their time and how the clo...

    Feb 17, 2017 04:15PM MST
  • "Unknown Serial Number" on Previously Inactive Client

    In rare cases, this message will happen if a client has been recently activated after being inactive, NOT for ...

    Feb 17, 2017 04:11PM MST
  • Clock Manuals

    This article contains downloadable clock manuals.

    Feb 17, 2017 04:16PM MST
  • VoiceClock

    Overview Employee PINs / Card Numbers Clock Prompts Clock Prompt .wav files / sound files Custom Promp...

    Aug 19, 2016 01:14PM MDT
  • Skipping Clock Prompts on VoiceClock

    Currently the VoiceClock and Hosted VoiceClock do not allow one to skip prompts when clocking in or out. Howev...

    Nov 16, 2015 12:22PM MST
  • Get More in Support Center

    Swipeclock partners can submit cases to technical support and view additional articles in Support Center.

    Your accountant login to TimeWorksPlus is required to access Support Center.
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