Misc. Partner Support

How Can I View or Reopen My Cases?

The My Cases link, found in the top right corner of the Support Center, allows you to view any historical cases submitted to technical support. Within the list of cases, the case Status indicates the followin...

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Which email does Support Center Use?

Support Center uses the email associated with your Accountant Level login. There is no need to include an email when submitting a request, it will do that automatically. It is recommended you verify you have t...

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Case Status - What does it mean?

Support Center cases will have different statuses based on the interaction process. You can view the status of the case in the My Cases page of Support Center. Below is a brief explanation of these states. O...

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Finding Your Client's Site ID

There are two ways to find the unique site ID number for your client. Client List Method A client's site ID can be found on the Client List page. Access to this page requires an Accountant-level login. Cho...

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Unified Login – Linking Employee and Manager Logins

With Unified Login, managers can access their TimeWorksPlus Employee Portal through the manager portal. When you enable this for your clients, both Client Admins and Supervisors can link their logins to their e...

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