Misc. Partner Support

Which email does Support Center Use?

Support Center uses the email associated with your Accountant Level login. There is no need to include an email when submitting a request, it will do that automatically. It is recommended you verify you have t...

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Case Status - What does it mean?

Support Center cases will have different statuses based on the interaction process. You can view the status of the case in the My Cases page of Support Center. Below is a brief explanation of these states. O...

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Finding Your Client's Site ID

There are two ways to find the unique site ID number for your client. Client List Method A client's site ID can be found on the Client List page. Access to this page requires an Accountant-level login. Cho...

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