Misc. Partner Support

SwipeClock Web Server Troubleshooting - Site Outage

If your client is having problems accessing the SwipeClock system, it may be due to server issues. We maintain multiple servers that are randomly assigned to blocks of common IP addresses. For example, if a use...

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FAQ: Is the system DCAA compliant?

DCAA (Defense Contract Audit Agency) is responsible for monitoring defense contracts commissioned by the US Military. The DCAA has indicated that one of the fundamental audits it conducts is on spending on suc...

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FAQ: What IP addresses does SwipeClock use?

Swipeclock uses the following ip addresses: 166.70.147.2 - legacy 166.70.147.3 - legacy 166.70.147.4 - legacy 66.133.114.133 66.133.114.134 66.133.114.135 66.133.114.136 50.73.45.241 209.170.211.39 209.170...

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Why Haven't I Received a Response to My Case?

We are using a new outgoing email address for our responses, supportcenter@swipeclock.com In some cases, this is causing problems with our email responses reaching our partners. If it has been more than 24 hou...

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Support Center Tips

Support Center is our new partner support portal. It is designed to better assist you in getting help with your client's workforce management needs. This article explains some of the things you need to know in...

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Accessing Tickets from Old System

SwipeClock has moved technical support to our new Support Center. If you would like to see historical tickets submitted in the old system, or have a pending ticket still being answered in the old system, please...

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What about support@swipeclock.com?

The email address support@swipeclock.com is being replaced by Support Center. Support Center is a more functional portal that integrates different aspects of self support. We encourage you to find your answers...

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How Can I View or Reopen My Cases?

The My Cases link, found in the top right corner of the Support Center, allows you to view any historical cases submitted to technical support. Within the list of cases, the case Status indicates the followin...

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Which email does Support Center Use?

Support Center uses the email associated with your Accountant Level login. There is no need to include an email when submitting a request, it will do that automatically. It is recommended you verify you have t...

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Case Status - What does it mean?

Support Center cases will have different statuses based on the interaction process. You can view the status of the case in the My Cases page of Support Center. Below is a brief explanation of these states. O...

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