Misc. Partner Support

Reseller & Billing Account

Important: Keeping your email and billing addresses current is critical. Important communications, notifications, and financial statements are exchanged via these resources. You can keep your account up-to-dat...

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Browser Updates and TLS 1.2 Compliance

SwipeClock users will see warnings to update their browser in mid-September of 2017. As a rule, employees, clients and partners should always use the latest version of their chosen browser to avoid compatibilit...

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Browser Compatibility and Troubleshooting

This article covers various topics regarding the SwipeClock system and various browsers. The contents are: Browser Compatibility Clearing Browser History for Chrome Firefox Internet Explorer 10 &...

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Missing Employee Setup Data / Blank Screen

If an Employee Setup record is an empty page, as pictured below, the problem is likely related to Internet Explorer's Compatibility View. With Compatibility View enabled for our site, you may see a page simi...

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Client Lockout

It is possible to lock a client out of their timekeeping account. The account will still collect punches from the employees, but supervisors and managers will be unable to login. InTimeWorks this is found in t...

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System Security

We occasionally block access to our website and network with an automated system if it detects that a virus or hacker attack is being attempted on our servers. We have an Intrusion Prevention System from Securi...

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Deactivate a Client

Deactivating a client removes a client from the Client List as well as locking them out of the system. However, you, as an Accountant level login, will still have access to the account. In TimeWorks, this is d...

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Running Two Different Pay Periods in One Account

SwipeClock does not have the ability to run two different pay periods in the same account, however, under circumstances, you may be able to work around this if the following conditions are true. The pay peri...

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SwipeClock Security Audit

SwipeClock goes through a SSAE16 Type 2 audit(formally SAS70 type II) annually performed by a external auditing firm. The time period of the Audit is June 1 through May 31st of each year. This audit covers, HR,...

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Add / Edit Client Info

The "Add/Edit Clients Info" feature is used to set the: Client Status (Active / Inactive) Client Contact name and phone number Client Time Zone Client Tag (TimeWorksPlus only) In TimeWorks, this are...

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