Misc. Partner Support

How long is punch data stored in your servers?

The data is stored on our server indefinitely. We actually still have punches from our very first client.

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Switching Clients from One SwipeClock Partner to Another

A Client Switch is the act of moving a client from one SwipeClock Reseller to another. Attached to this article are FAQ and explanatory documents you can download for reference. What Does a Client Switch Incl...

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How do I request a credit for fees that I believe should not have been charged?

To submit a credit request, the charge in question must be present on your invoice. To find this go to Accountant Menu > Most Recent Invoice > click on the invoice number with the charge that needs to be ...

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TimeWorks vs. TimeWorksPlus Designation

To find out which system a client is currently on please do the following: Using your Accountant Login, log into TimeWorks Plus. Below is a link: www.payrollservers.us/pg Then select the "Client List" link...

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TimeWorks Plus and Employee Self Service Demo

SwipeClock does have a pre-populated TimeWorks Plus demo account that you can login and show prospective clients. It can be accessed through the normal ESS link with the following credentials. Username: glue P...

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Using System During TimeWorksPlus Migration

Users that are transitioning from TimeWorks to TimeWorksPlus need to be aware of the transitional steps of the migration period. This article explains what managers, supervisors and employees will experience du...

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Product Ideas - Requesting Product Enhancements

Ideas for product enhancements can now be submitted, and monitored, in Product Ideas. Your ideas for new features and functionality can be requested in this new Product Management portal. Product Ideas replace...

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Custom Logos and Site Branding

SwipeClock offers branding services to our partners through our Partner Marketing site. You can use this service to put your logo on the client and employee self-service login screens. This would also be where ...

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Reseller & Billing Account

Important: Keeping your email and billing addresses current is critical. Important communications, notifications, and financial statements are exchanged via these resources. You can keep your account up-to-dat...

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Browser Updates and TLS 1.2 Compliance

SwipeClock users will see warnings to update their browser in mid-September of 2017. As a rule, employees, clients and partners should always use the latest version of their chosen browser to avoid compatibilit...

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