Misc. Partner Support

New Employee Portal and Mobile App Rollout - Fall 2018

SwipeClock has done some major remodeling on the employee experience in TimeWorksPlus and your clients will start seeing changes in November of 2018. On September 13th, we held a webinar to inform our partners...

Read Article

Welcome to Support Center (Video)

Have questions on how to navigate our knowledge base? SwipeClock partners will benefit from understanding how SwipeClock organizes its content for both partners and users. In this video, you'll learn about what...

Read Article

How long is punch data stored in your servers?

The data is stored on our server indefinitely. We actually still have punches from our very first client.

Read Article

Transferring Clients from One SwipeClock Partner to Another

When a client using SwipeClock wants to change providers (move from one SwipeClock partner to another), a Client Transfer can be requested by the partner acquiring the client (referred to in this document as th...

Read Article

How do I request a credit for fees that I believe should not have been charged?

To submit a credit request, the charge in question must be present on your invoice. To find this go to Accountant Menu > Most Recent Invoice > click on the invoice number with the charge that needs to be ...

Read Article

TimeWorks vs. TimeWorksPlus Designation

To find out which system a client is currently on please do the following: Using your Accountant Login, log into TimeWorks Plus. Below is a link: www.payrollservers.us/pg Then select the "Client List" link...

Read Article

TimeWorks Plus and Employee Self Service Demo

SwipeClock does have a pre-populated TimeWorks Plus demo account that you can login and show prospective clients. It can be accessed through the normal ESS link with the following credentials. Username: glue P...

Read Article

Using System During TimeWorksPlus Migration

Users that are transitioning from TimeWorks to TimeWorksPlus need to be aware of the transitional steps of the migration period. This article explains what managers, supervisors and employees will experience du...

Read Article

Product Ideas - Requesting Product Enhancements

Ideas for product enhancements can now be submitted, and monitored, in Product Ideas. Your ideas for new features and functionality can be requested in this new Product Management portal. Product Ideas replace...

Read Article

Custom Logos and Site Branding

SwipeClock offers branding services to our partners through our Partner Marketing site. You can use this service to put your logo on the client and employee self-service login screens. This would also be where ...

Read Article