Misc. Partner Support

Employee Portal and Mobile App Overview/FAQ

SwipeClock now offers a consolidated mobile and web experience for employees in TimeWorksPlus. Our latest mobile app, called TimeWorksPlus Employee, and the redesigned Employee Portal contain the same functiona...

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Turning On the New Employee Portal

Enabling the new Employee Portal for a client is done in the ESS Rule. This article explains the steps and also explains some differences of which you need to be aware. It also points out some reasons why you m...

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Welcome to Support Center (Video)

Have questions on how to navigate our knowledge base? SwipeClock partners will benefit from understanding how SwipeClock organizes its content for both partners and users. In this video, you'll learn about what...

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How long is punch data stored in your servers?

The data is stored on our server indefinitely. We actually still have punches from our very first client.

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Transferring Clients from One SwipeClock Partner to Another

When a client using SwipeClock wants to change providers (move from one SwipeClock partner to another), a Client Transfer can be requested by the partner acquiring the client (referred to in this document as th...

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How do I request a credit for fees that I believe should not have been charged?

To submit a credit request, the charge in question must be present on your invoice. To find this go to Accountant Menu > Most Recent Invoice > click on the invoice number with the charge that needs to be ...

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TimeWorks vs. TimeWorksPlus Designation

To find out which system a client is currently on please do the following: Using your Accountant Login, log into TimeWorks Plus. Below is a link: www.payrollservers.us/pg Then select the "Client List" link...

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TimeWorks Plus and Employee Self Service Demo

SwipeClock does have a pre-populated TimeWorks Plus demo account that you can login and show prospective clients. It can be accessed through the normal ESS link with the following credentials. Username: glue P...

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Using System During TimeWorksPlus Migration

Users that are transitioning from TimeWorks to TimeWorksPlus need to be aware of the transitional steps of the migration period. This article explains what managers, supervisors and employees will experience du...

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Product Ideas - Requesting Product Enhancements

Ideas for product enhancements can now be submitted, and monitored, in Product Ideas. Your ideas for new features and functionality can be requested in this new Product Management portal. Product Ideas replace...

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