TWP Partner Knowledge Base

Site Management

  • Browser Updates and TLS 1.2 Compliance

    SwipeClock users will see warnings to update their browser in mid-September of 2017. As a rule, employees, cli...

    Sep 20, 2017 09:27AM MDT
  • Browser Compatibility and Troubleshooting

    This article covers various topics regarding the SwipeClock system and various browsers. The contents are: ...

    Aug 31, 2017 12:39PM MDT
  • Switching Clients from One SwipeClock Partner to Another

    A Client Switch is the act of moving a client from one SwipeClock Reseller to another. Attached to this articl...

    Feb 01, 2017 01:32PM MST
  • Missing Employee Setup Data / Blank Screen

    If an Employee Setup record is an empty page, as pictured below, the problem is likely related to Internet Exp...

    Sep 06, 2017 04:00PM MDT
  • Client Lockout

    It is possible to lock a client out of their timekeeping account. The account will still collect punches from ...

    Feb 01, 2017 01:34PM MST
  • System Security

    We occasionally block access to our website and network with an automated system if it detects that a virus or...

    Feb 01, 2017 01:35PM MST
  • Deactivate a Client

    Deactivating a client removes a client from the Client List as well as locking them out of the system. However...

    Feb 01, 2017 01:30PM MST
  • Running Two Different Pay Periods in One Account

    SwipeClock does not have the ability to run two different pay periods in the same account, however, under circ...

    Feb 01, 2017 01:36PM MST
  • SwipeClock Security Audit

    SwipeClock goes through a SSAE16 Type 2 audit(formally SAS70 type II) annually performed by a external auditin...

    Feb 01, 2017 01:36PM MST
  • Add / Edit Client Info

    The "Add/Edit Clients Info" feature is used to set the: Client Status (Active / Inactive) Client Contact ...

    Feb 01, 2017 01:37PM MST
  • Get More in Support Center

    Swipeclock partners can submit cases to technical support and view additional articles in Support Center.

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