Employee Portal and Mobile App Overview/FAQ

SwipeClock now offers a consolidated mobile and web experience for employees in TimeWorksPlus. Our latest mobile app, called TimeWorksPlus Employee, and the redesigned Employee Portal contain the same functionality as our legacy ESS and TWP Mobile applications, but with some improved functionality.
Watch Our Webinar on the New Employee Experience
In September of 2018, we conducted a webinar that presented the new mobile app and portal. Since then, some of the content shared in that webinar has changed, namely that the forced conversion to the Employee Portal has been delayed, but if you would like to view that webinar, you can do so here:
https://vimeo.com/289776001

What's Different in the Employee Portal?

The Employee Portal has an improved layout that is also mobile responsive, so it will look normal on any device.

The new portal needs to be enabled for your clientbut once enabled, any employee with a login and password can access it through the employee login page.

The new Employee Portal is accessed on the consolidated employee login page

User Training Video for Employee Portal

For more on how the new portal looks and works, here's the employee training video from our end user knowledge base: https://helptwp.payrollservers.us

Employee Portal from Payrollservers Support on Vimeo.

What's Different in the Mobile App?

But the big changes for employees are in TimeWorksPlus Employee, the new mobile app. Here's a quick list of the differences:
Employee Functionality Only 
First of all, this app is for employees only, managers and supervisors will need to continue using the original TimeWorksPlus Mobile app.
The App Now Matches the Web Interface
The first thing you'll notice is that TimeWorksPlus Employee looks nearly identical our new Employee Portal. The only difference to the user is that the navigation tabs are on the bottom of the mobile app as opposed to the top of the web app. 

Also, at this time, the Employee Bulletins are yet to be included in the mobile app, but that functionality will be coming soon.

The new mobile app, TimeWorksPlus Employee, is nearly identical to our Employee Web Portal
While the TimeWorksPlus Employee interface now matches the interface of the standard web portal, there are some new features beyond the updated UI. Employees will now be able to get push notifications for certain events in timekeeping and scheduling, like a notification that their time off request has been approved.
Push Notifications
Employees can enable the following push notifications on TimeWorksPlus Employee. Please note, some of these notifications require TimeSimplicity Scheduling.
  • Time Off Request Approved/Modified/Denied Notification
  • "Clock In" Reminder (requires Basic Scheduling or TimeSimplicity)
  • Schedule Published Notification (requires TimeSimplicity)
  • Shift Modified/Added Notification (requires TimeSimplicity)
If you are interested in learning about the benefits of TimeSimplicity, please contact your Channel Development Manager.
Improved GPS Accuracy
The improvements in TimeWorksPlus Employee aren't just limited to the employee experience. GPS tracking is now improved with the use of the device's native geo-location services.

Improved GPS accuracy is an additional improvement of TimeWorksPlus Employee
The collection of location data still requires enabling "Add GPS to Mobile" in Employee Setup as well as the employee allowing GPS tracking in the app.
Intelligent Clock Functionality
The app is now also compatible with Intelligent Clock functionality, so you can leverage the following features:
  • Clock Lockout - Prevent employee from clocking in early.
  • Punch Logic  - Spend less time editing missed punches because the clock will reference the time card and enable the next logical punch type. For example: If the employee is clocked in, don't let them mistakenly clock in again. 
  • Meal/Break Tracking - Enable specific buttons on the clock for paid breaks and lunches while also enforcing rules associated with those breaks.
IMPORTANT: Intelligent Clock features only work with TimeWorksTouch, WebClock or TimeWorksPlus Employee.

Enabling and Acquiring

To switch your client from the old ESS to the new Employee Portal, you just have to enable it in the ESS Rule. But we suggest you read Turning on the New Employee Portal and Employee Portal Settings first as there are some changes in configuration and behavior.

The Employee Portal is enabled in the ESS rule
As for the mobile app, it's important that when an employee searches for the app on the iTunes or Google Play stores, they select the correct app. Users will see both the old and new mobile apps. The new app will be called TimeWorksPlus Employee.

Both the new mobile app and our legacy app can be found in
the app stores
Also, the new Employee Portal must be enabled in order to use the new app. If your client is still using the old ESS, employees will be unable to use the new app.

Before directing your client to the new app, please read Switching Your Client to our New Mobile App.

Portal and Mobile App FAQ

These common questions and answers address many of the questions posed by our partners during our September 2018 webinar that announced the new app and portal.
What's the name of the app? How do we differentiate it from the current app?
The new app is called TimeWorksPlus Employee. The old mobile app is just called "TimeWorksPlus". 
Is the mobile app for all TimeWorksPlus users, or just those using WebClock 3.0?
All TimeWorksPlus employees can use the new mobile app. Once the Employee Portal has been turned on for a site, any employee can download and use the app; WebClock 3.0 technically doesn't make a difference as far as use of the app. 
Can clients using TimeWorks, your legacy system, use the mobile app?
No, SwipeClock is no longer developing features for TimeWorks. 
Can we prevent certain employees from using the app?
No, once a site is converted to the new Employee Web Portal, all employees will have mobile access. This is different from the legacy app, which allowed a client to prevent employees from accessing the mobile app. With the new app, any employee with a login and password will be able to download and use the app. However, the features they can use in the mobile app will be based on their site's settings, including the ability to clock in via the mobile app.
So how does a client prevent an employee from clocking in and out on the app?
That is still done the same way, in Employee Setup. But that functionality can also be turned off at the account level. That's done in Client Configuration under the Mobile tab.
 

 
Is there a plan to sunset the old app?
Not at this time. Until manager functionality has been moved to the new app, we do not have any plans to terminated the old app.
How Can I Demo the TimeWorksPlus Employee app?
We've created a mobile app demo site which you can use for your prospects at  

https://www.appdemostore.com/embed?id=6523803543797760

If the employee does not have cell service, can they still use the mobile app?
No, the mobile app requires cell service for use. 
Can I use Clock Lockout with the mobile app?
Yes, this new mobile app is compatible with Intelligent Clock features like Clock Lockout, provided you are using TimeWorksPlus Basic Scheduling or TimeSimplicity. 
Can I use an IP filter on the mobile app?
No, IP filters only work with WebClock, our browser based clock. When a punch is made on the mobile app, it does not check a site's IP filters to validate whether an employee can clock in or out.
When will managers be able to use the new mobile app?
That is unknown at this time. We do not have a date for when management features will be added to the mobile app. 
Can the missed punch notification (a reminder to the employee to clock in) be sent without a schedule?
No, schedules are required for reminding an employee to clock in.
What's the URL for the new Employee Portal?
It's the same as WebClock 3.0. After conversion, your clients will have access to the new Employee Portal through our WebClock 3.0 login page: https://clock.payrollservers.us/#/clock/web/login. 
My client doesn't use WebClock, why do they need to use the WebClock 3.0 login page to access the portal?
For the sake of clarification, WebClock 3.0 was our shorthand for a new employee login page that we started rolling out earlier this year; it is not meant to just mean WebClock. If the client isn't using WebClock, and the employee clicks the WebClock button on that login page, they will be rejected and receive a message. Once the new Employee Portal is enabled for a site, the page will provide access to the new Employee Portal.
Will the login page be branded with my logo?
If you are using site branding on the WebClock 3.0 page, then yes. URLs for custom branded WebClock 3.0 pages are formed by substituting your branded subdomain into the URL this way:

https://clock.payrollservers.us/?wl=insertyoursubdomain.payrollservers.us
Can we restrict employees from changing their personal info (email/phone)?
No, providing the employee control over their contact information is considered part of the employee experience. However, we recognize this can be a problem for sites integrated with payroll platforms that also house this information. If you feel this feature is needed, please provide some feedback via our Product Ideas portal.
What happens if an employee without WebClock access clicks WebClock button?
The will receive the following message: "We're sorry, you're not allowed to use WebClock." However, the employee can still use the portal.

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