Connecting TimeWorksTouch to the Internet

Use the instructions below that correspond to your selected network type: Wi-Fi or Ethernet:

Wi-Fi Network Setup

  1. Open the device settings by tapping the Settings icon on the Home screen (see Figure 1). If you do not see the Settings icon, open the App Menu by tapping the 6-square icon at the top right of the screen (see Figure 1). The Settings app can be launched from the App Menu.
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Figure 1. The device Home screen will be visible upon initial startup. Inset 1 - Back and Home buttons for navigating through screens. Inset 2 – Icons for clock and network setup applications. Inset 3 – The App Menu button which displays all apps installed on the device.
  1. Set the Wi-Fi toggle to ON (see Figure 2).
  2. The device will scan for available Wi-Fi signals and display all available networks. Select your network by tapping the name and when prompted, enter the password.

Figure 2. The device settings screen is where you enable and configure the Wi-Fi for TimeWorksTouch.

Wi-Fi Signal Strength

Wi-Fi networks are more susceptible to signal interruptions. An Ethernet connection is generally more reliable than Wi-Fi. At the lower right of the clock is a signal strength indicator. When it is two bars or less, we recommend you boost your Wi-Fi signal or use an Ethernet connection.
 
Once you are successfully connected to your Wi-Fi network, proceed to Time Zone Setup.

Ethernet Setup

Usually TimeWorksTouch does not require additional setup for an Ethernet network. This is because the most common Ethernet configurations use DHCP and TimeWorksTouch should come out of the box set to DHCP. However, it is recommended to verify the device is set to DHCP. Instead of DHCP, some networks require a static IP. These instructions address both verifying DHCP mode and setting a static IP:
  1. Open the Ethernet Manager app on the Home screen (see Figure 1)If you do not see the Ethernet Manager app, open the App Menu by tapping the 6-square icon at the top right of the screen (see Figure 1). You will find the Ethernet Manager icon in the app list.

Figure 3. The Ethernet Manager screen is where Static IP information can be entered. It is also where DHCP mode is enabled.
  1. Press Configure Network followed by Configure Ethernet (see Figure 3).
  2. If your network uses DHCP, under Connection Type, select DHCP.

    If your network requires a static IP, reference the IP information provided by your network admin and follow these steps:
    1. Under Connection Type, select Static IP.
    2. Clear out the pre-entered IP, Gateway and DNS information and enter the information provided by your network administrator. Netmask normally does not need to be changed, but if it is needed, your network admin should provide that information.
  3. Press the Home button to return to the Home screen. Your changes will be saved upon exit. You can now proceed to Time Zone Setup

Time Zone Setup

To set the time zone for the clock's display:
  1. Open the Settings app from the device's Home screen (see Figure 1).
    You may already be in the Settings App if you just finished configuring the Wi-Fi connection.

    If you don’t see the Settings app on the Home screen, access the App Menu with the 6-square icon at the top right of the screen.
  2. On the left-side menu, scroll down and select Date & Time (see Figure 4).
  3. Deselect Automatic Date & Time as well as Automatic Time Zone (see Figure 4) by pressing each item so that it is unchecked.

Figure 4. Setting the Time Zone is done through the Date & Time option in the Settings.
  1. Tap Select time zone[1] (see Figure 4).
  2. Scroll through the list and select your time zone.
  3. Exit the page with the Home button at the lower left. Changes will be saved automatically upon exit.
 

[1] Setting the time zone on TimeWorksTouch only affects the time displayed on the clock. Punches collected and sent to our servers will use the time zone designated in the timekeeping application. 

Troubleshooting Network Issues

Most issues with the TWT clock stem from a few errors listed below:

"No internet connection"

"Clock is offline"

To troubleshoot network and intermittent network issues you will want to:

1. First go through the manual and ensure with the client that the clock was setup correctly and all steps were followed. 

2. If so and there is still an issue you will want to verify with the client that their network allows for internet traffic by insuring the below ports on their network are open:

- 7 (Echo Protocol / PING Requests)
- 80 (HTTP protocol needed for general internet traffic)
- 443 (HTTPS protocol needed to establish a secure connection)
- 123 (this verifies correct time) 

3. As the TWT clock uses the same method as WebClock 3.0 to transmit punches to us you will need to ensure the client has allowed access to the URL/Web address it uses:

https://clock.payrollservers.us

They may see the clock instead trying to access it via the IP and this would typically start with a "66.133.114." number and they will want to also allow for access on their network to this too.

4. If none of the above works it is always a good idea to remove the clock off of their network and try it on a simpler network or one you have more control over and better understanding of like say someones home our you office to see if you can replicate the issue.

 

"Clock is Offline" Situations

The clock and our system will periodically try to establish a connection to verify that it is still online. If the responses between the two is too slow in making a connection or is unable to it will flag the clock as "Offline"..

In some cases this can be a false positive. Meaning it may show offline but punches are still going through. This is because when a punch is transmitted it will take whatever time is needed for the transaction to go through.

We would be able to see this if punches made while in offline mode still go through to the employees time card and under Settings Menu > Clock Status > Last Contact (header) where it shows a current time. Meaning it is showing it recently received a punch.

If this seems to be the issue the troubleshooting would be to make adjustments to their network to where the clock has a better/stronger connection to the internet.

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