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Biometric Clock Error - "Finger Error 833-A"

Typically this "833-a" error message is generated by one or more corrupted print templates and usually happens when one does one of the following:

1. Associates / Re 
associates  one of external print readers to a clock (330, 380, Z18 etc.)

2. Does a "Full and Erase" of prints from a clock to redownload.

With this issue you will want to contact Support so we can replicate the issue on our and capture the corrupt print template.

When caught the template(s) will have to be deleted. This will usually cause these employees to have to re enroll themselves to the system.

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