TWP Partner Knowledge Base

Unknown Serial Error

Last Updated: Jan 31, 2018 04:10PM MST
If an Ethernet clock displays Unknown Serial, follow these steps:
  1. Ensure the serial number of the clock matches the serial number assigned to the account. Log into the timekeeping system and access either the 
    1. Clock Status in TimeWorksPlus (found in the Settings Menu)
    2. Verify Transmit screen in TimeWorks (found in the Administration Menu)
  2. If the serial numbers match, keep in mind that, once assigned, it can take 10 minutes from when the clock's serial number was entered in the system for our servers to refresh. Once the server has refreshed, then the system will see that clock as having a legitimate serial number, and will allow the download.
  • Get More in Support Center

    Swipeclock partners can submit cases to technical support and view additional articles in Support Center.

    Your accountant login to TimeWorksPlus is required to access Support Center.
seconds ago
a minute ago
minutes ago
an hour ago
hours ago
a day ago
days ago
Invalid characters found