TimeWorksPlus Knowledge Base

Unknown Serial Error

Last Updated: Apr 20, 2017 05:00PM MDT
If an Ethernet clock displays Unknown Serial, follow these steps:
  1. Ensure the serial number of the clock matches the serial number assigned to the account. Login to the timekeeping system and access either the 
    1. Clock Status in TimeWorksPlus (found in the Settings Menu)
    2. Verify Transmit screen in TimeWorks (found in the Administration Menu)
  2. If the serial numbers match, keep in mind that, once assigned, it can take 10 minutes from when the clock's serial number was entered in the system for our the servers to refresh. Once the server has refreshed, then the system will see that clock as having a legitimate serial number, and will allow the download.
  • Get More in Support Center

    Swipeclock partners can submit cases to technical support and view additional articles in Support Center.

    Your accountant login to TimeWorksPlus is required to access Support Center.
75a03bdcd095922b9b9f549098e014fe@swipeclock.desk-mail.com
https://cdn.desk.com/
false
desk
Loading
seconds ago
a minute ago
minutes ago
an hour ago
hours ago
a day ago
days ago
about
false
Invalid characters found
/customer/en/portal/articles/autocomplete