TWP Partner Knowledge Base

FAQ: Employee Receives "Location is not authorized" Error on WebClock

Last Updated: Feb 01, 2017 11:27AM MST
If an employee attempts to clock in via the WebClock and sees the following error message

it is because the account has been setup with an IP filter that restricts employees punches to designated IP addresses.
To resolve this, either the employee needs to punch from a computer using one of the authorized IP addresses or, the account's IP filter settings need to be adjusted.
Please see IP Filter - TWP for how to view an account's valid IP addresses as well as how to add or change IP addresses.
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