TimeWorksPlus Knowledge Base

Z Clock / Ethernet Clock Setup

Last Updated: Jan 31, 2017 04:59PM MST
The Z Series FlexClocks are our real-time, Ethernet clocks. They transmit punches to our servers via a TCP/IP network and will work at any site with a wired network. While these clocks are fairly simple to install and use, this article will highlight the installation process.

Adding the Serial Number to the Account

‚ÄčIn order for the clock to connect with SwipeClock, the serial number of the clock needs to be assigned to the account. 
  1. Log into SwipeClock with your accountant credentials and go the Accountant Menu.
  2. Select the account from your Client List. To get to your Client List, click Client List in the left navigational pane under Accountant Options.
  3. After selecting the client, return to the Accountant Menu with the link under the Accountant Options section.
  4. In the section titled Settings for Currently Selected Client, choose Add Clocks.
  5. Enter the clock's serial number in the Serial # column. This is the only required field in this screen. More on this page can be found in the article Adding Clocks.
  6. Click Submit.
It may take up to 10 minutes for the servers to add this serial to the database, so there may be a delay between adding the clock and being able to use the clock.

Installing at the Site

The clock requires three things to be able to connect to our server:
  • Internet connection
  • Network access via Ethernet cable
  • Open ports 8288 and 8289 on the site's firewall
  1. After physically mounting the clock on the wall, verify that the cables are securely plugged in and that the internet is working.
  2. Press 9 to force the clock to contact our servers and verify the clock is communicating with our servers properly.
    • If it successfully contacts our servers, it will display "FINISHED" after running through the transmission messages.  
    • If it displays the message, "Unable to connect," or another type of error message, please check the following Install Troubleshooting section.

Clock Installation Troubleshooting

Reasons for a clock failing to connect could be

Network Issues

  1. Verify the internet is working
  2. Make sure the outlet/Ethernet port are not bad by moving to a known working connection.
  3. Try a different Ethernet cable.

Serial Number Not Recognized

  1. Verify that the serial number was correctly added to the account through the Add Clocks page. A typo in the number can cause a problem and result in an "Unable to Connect" error.
  2. Keep in mind, it can take up to 10 minutes once a serial number is added for our servers to recognize the clock, so if the serial number is correct and you still get the "Unable to Connect" error, wait and try again in 10 minutes.

Site Firewall is Blocking the Clock

A network firewall may restrict the clock from transmitting punches to our servers. In order to allow contact with our servers, the firewall needs TCP ports 8288 and 8289 open for outbound traffic. The clock does not require any inbound mapping.

Site Requires a Static IP

By default, the clocks use DHCP to contact the internet on a network and connect to our servers. Most networks support DHCP, but if the site requires a static IP, follow the instructions in Setting Static IP/DHCP on Clock.

Network Restricts by IP

If for some reason the location restricts connections by URL or IP the clocks connect directly to our FlexClock server at the below addresses:
  • 208.72.167.2
  • 166.70.147.9
  • 209.170.211.39
  • 50.73.45.241
  • 66.133.114.133
Please note that these addresses are subject to change if we switch Internet providers we re-provision our network, but they are unlikely to change frequently (less than annually). We are happy with our present providers and have no imminent plans to change. We will send out an update bulletin if we need to change these for any reason.
 
  • Get More in Support Center

    Swipeclock partners can submit cases to technical support and view additional articles in Support Center.

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