TimeWorksPlus Knowledge Base

Browser Compatibility and Troubleshooting

Last Updated: Aug 31, 2017 12:39PM MDT
This article covers various topics regarding the SwipeClock system and various browsers. The contents are:

Compatibility

Our Site is tested and offers compatibility with all "current" versions of the most popular web browsers to include Internet Explorer, Google Chrome, Mozilla Firefox, and Apple Safari.

But there may be differences in the way our pages are rendered because of the differences in how competing web browsers operate. 

Though in most cases our site should work with pre production versions of popular browsers such as browsers in beta or earlier states we do not advise this nor can we offer complete compatibility with our site.

We also advise using the latest production version web browsers that are compatible with your operating system (Windows, Apple OS, or Linux).

For most users, older versions of web browsers may function just fine but we cannot guarantee complete compatibility with all of our users if they do choose to use an older version web browser.

If you discover any issues that you feel may be related specifically to how our site works with your web browser, please report them to Support.

Clearing Browser History

Sometimes not clearing the browsers Cache, Cookies, Temporary Internet Files and Browsing History can cause the site to not run at it's best. 

Instructions for clearing your browser vary by version. We have tried to include instructions for both the latest and older versions of common browsers with the latest versions listed first.


Google Chrome

  1. Press CTL + H to open the Clear History dialogue
  2. Click the Clear Browser data button
  3. Check Cookies and other site and plug-in data
  4. Check Cached images and files
  5. Click Clear browsing data

Firefox

  1. From the dropdown menu at the top right of Firefox select "Options" ("Preferences" on a Mac). then go to the “Privacy” tab. 
  2. If the History setting is set to Remember History, there will be a link that says "clear your recent history".
  3. Time range to clear needs to be set to Everything.
  4. The following Details should be checked. 
    • Browsing & Download History
    • Cookies
    • Cache
    • Offline Website Data
  5. Click Clear Now 

Internet Explorer 10 & 11

  1. Select the Tools Menu (gear icon) near the top right of the browser
  2. Select Safety from the list of options
  3. Choose Delete Browsing History
  4. Uncheck Preserve Favorites website data
  5. Check Temporary Internet Files
  6. Check Cookies
  7. Click Delete

Internet Explorer 8 & 9

Here are the troubleshooting that can be done in order to test to see if any one particular fix will work before proceeding to the next fix:


Delete Cookies

  1. In Internet Explorer press CTRL+SHIFT+DELETE
  2. Make sure to "unselect" "Preserve Favorites website data".
  3. Make sure these are "selected":
    • Temporary Internet files
    • Cookies
    • History
    • Passwords
  4. Click the "Delete" button.

Advanced Cookie Deletion

  1. Exit IE
  2. Go to "Start" button, click "Run," type "inetcpl.cpl" and press enter.
  3. n the "Internet Properties" dialog box, on the "General" tab, click "Settings" under "Browsing History."
  4. In the "Temporary Internet Files and History Settings" box click "View Files." Delete the cookie named "SC".

Reset IE to default settings

Note this should be done last and only if the other two methods do not work.
  1. In IE go to Tools then to Internet Options
  2. Click on the Advanced tab then click on the "Rest..." button.
  3. At the next screen make sure "Delete personal settings" is not selected.
  4. Press the "Reset" key then close and re open IE.

If this does not work do steps 1 and 2 then:
  1. At the next screen make sure "Delete personal settings" is selected.
  2. Press the "Reset" key then close and re open IE.
 


Internet Explorer 7

  1. In Internet Explorer, click Tools, and then click Internet Options.
  2. Click the General tab.
  3. Under Temporary Internet files, click Delete Files. For Internet Explorer 7 look for the section "Browsing history" and click the "Delete...." button
  4. Click to select the Delete all offline content check box, and then click OK. On Internet Explorer 7 then on the next pop-up box click "Yes" then "OK".
  5. Click Delete Cookies. When you are prompted to confirm this selection, click OK.
  6. Click Settings.
  7. Click View Objects.
  8. Click View, and then click Details.
  9. If Damaged appears in the Status column for any program file, remove that program file.
  10. Close the Downloaded Program Files dialog box.
  11. In the Settings dialog box, click OK .
  12. Under History, click Clear History, and then click Yes when you are prompted to confirm the selection.
  13. In the Internet Options dialog box, click OK.

Phishing Filter

Another issue that can arise is that the client has a filter set up like the Phishing filter that may be interfering with access to our site.

In the current version of Internet Explorer, this is called the SmartScreen Filter and can be turned off by going to Tools > Safety > Turn Off/On SmartScreen Filter.

In Google Chrome this can be turned off in the Settings Menu by selecting Settings > Advanced Settings > Enable/Disable phishing and malware protection.

Cannot Print Reports

When printing Reports from a page that has a frame in it like the Summary Report you will get part of the report either cut off as the computer is trying to also print the frame or sometimes you will only get the frame border. This is an issue with the browser trying to handle the frame on our web page.

To get around this issue instead of "LEFT" clicking directly on the link for example "Summary Report", instead "RIGHT" click on the link and choose "Open link in new tab".

This will open the link in a new tab without the frame to the left. Without the frame they should then be able to run and print the report correctly.

Unable to save activity file / incorrect file name in IE9

There is an OPTION in Internet Explorer 9 that can cause problems when trying to save an activity file (Sum3, for example). It causes the file name to pop up incorrectly in the save file dialog of the browser and it will not save a useable file, even after renaming it. 

If this problem is happening for you The invalide file name will be similar to this:
"?DateRange=1%2F28%2F2012%7C2%2F10%2F2012&BeginDate=&enddate=&processing=download&FilterField=No+filtering&FilterString=&OptionBox=&submit1=Run+Report"

To fix this problem you will need to change a setting in Explorer, so we recommend that IT Administrator over the affected computer gets involved. The following setting will need to be changed:

Tools > Internet Options > Advanced tab > remove the check mark from 'Do not save encrypted pages to disk'

Images Not Loading in Firefox

We have found that a small amount of visitors using Firefox may occasionally have difficulty seeing all of the images on our site when using Firefox. The images affected are usually GIFs, JPG and PNG.

There are a few things that can cause the images to break on the user end. Here are a few solutions recommended by Firefox/Mozilla. Please note: this information is based on Firefox v. 37.0.

Browser Image Permission Settings:
  1. Locate and click the icon (normally a padlock) to the left of the site URL
  2. Click the More Information button
  3. Choose the Permissions tab
  4. Locate the Load Images option and set it to Allow
Security Settings

Mozilla has also stated that the following security related software may block images or prevent images from animating. 
• Anti-spyware
• Anti-virus
• Firewalls
• Privacy programs

Check the settings in these programs to assure that they are allowing images to load.

RealPlayer & Skype
RealPlayer has a known issue with Firefox where the program allows images to load the first time, but not after that. 

You can find instructions to fix this problem in the Mozilla article “Images or Animations Do Not Show”.

Another known image related problem is related to a previous version of Skype. To read more about how to resolve this problem please visit the Mozilla article “The Image Cannot be Displayed Because it Contains Errors”.

 
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