TimeWorksPlus Knowledge Base

Tranz 330/380 and Tranz 380X2 Clocks

Last Updated: May 11, 2017 12:58PM MDT

Overview

The VeriFone Trans 330/380 is a timeclock manufactured by Hewlett Packard and was commonly used by retail stores to process credit card transactions. As a clock terminal, it allows one to clock in/out using an employee code number or with a badge swiped through the built in card reader.

The clock uses an analog phone line to dial into our servers and transmit punches. It is scheduled to transmit once per day but, it can be forced to transmit at any time by pressing the "9" button.

This article covers:

Installing & Programming the Clock

There are two types of Tranz 380 clocks, the Tranz 380 and the Tranz 380X2, if you are unsure which clock you have, start with the Tranz 330/380 instructions and on step 5 you will be able to tell if you need to proceed to the instructions for the Tranz 380X2 or continue on with the Tranz 330/380 instructions.

 

Programming the Tranz 330/380

Before starting this process, it is best to determine whether the phone system requires dialing 9 to reach an outside line. You will also want the clock's serial number handy.
  1. Clear the memory of the terminal. To do this, hold down the * and CLEAR keys at the same time. 
  2. The terminal will prompt: "ENTER PASSWORD". Enter the following password:
8 ALPHA 0 ALPHA 8 ALPHA 5 3 6 1 0 4 1 ALPHA ENTER
 
Sometimes we are asked what we mean by ALPHA - there is a key labeled ALPHA above the ENTER key. When you press it, you won't see any new characters appear on the screen, but you'll hear a beep.
  1. The terminal should say "SUCCESSFUL". If not, try again, it means there was a typo entering the password).
  2. Press Enter. The terminal should say: "FUNCTION?" 
  3. Press 0. After that action, if the clock says:
    • "DOWNLOAD?", then you have a 380 (as opposed to 380X2) and you should proceed to step 6.
    • "DOWNLOAD TYPE? 1=330 2=380", then you have a 380X2. You should press 2 and jump to the section of this page called Programming Tranz 380X2 and continue with step 6.
  4. Press Enter. The terminal should ask: "DOWNLOAD PHONE NUM?" 
  5. If you do not need to dial 9 to reach an outside line, enter: 18882289550. Then press enter. If you need to dial a 9 to get out, then Dial: 9 0 ALPHA 18882289550. The '0 ALPHA' will program a 2-second pause during dialing which ensures the clock waits for a second dial tone before continuing to dial. It will display on the screen as a dash
  6. The terminal will ask: "SERIAL NUM?" Enter the 9-digit serial number off the bottom of the unit. No dashes necessary, just the digits. Then press ENTER. 
  7. The terminal will ask: "APPLICATION ID?". Enter the number 7472, then press enter. NOTE: "747" is also a valid Application ID and is used in the printed version of this manual however, "7472" must be used  if the clock uses an external PrintReader. If you are not using a PrintReader, either ID will work.
  8. The terminal will ask: "DOWNLOAD SPEED?". Press 2, then ENTER. 
  9. The terminal will dial into our servers and download the program. When it's done, you should see "DOWNLOAD DONE" on the screen. Don't touch the clock yet - within seconds, you will see "WAIT" while the program installs, and then "OK".
  10. Finally, press the 9 key to perform an initial transmit. After the transmit, the clock's time is set and it's ready to be used.

Programming the Tranz 380X2 

Before starting this process, it is best to determine whether the phone system requires dialing 9 to reach an outside line. That will need to be programmed into the clock. You will also want the clock's serial number handy.​
  1. Clear the memory of the terminal. To do this, hold down the [*] and [CLEAR] keys at the same time. The terminal will prompt: "ENTER PASSWORD" 
8 ALPHA 0 ALPHA 8 ALPHA 5 3 6 1 0 4 1 ALPHA ENTER
Sometimes we are asked what we mean by ALPHA - there is a key labeled ALPHA above the ENTER key. When you press it, you won't see any new *'s appear on the screen, but you'll hear a beep.
 
  1. The terminal should say "SUCCESSFUL". If not, try again. (If it doesn't, it means there was a typo entering the password).
  2. Press [enter]. The terminal should say: "FUNCTION?" 
  3. Press [0]. Clock will say (("Download Type? "1=330 2=380"))
  4. Press [2]. Clock says "DOWNLOAD?"
  5. Press Enter. The terminal should ask: "DOWNLOAD PHONE NUM?"  If you do not need to dial 9 to get an outside line, enter 18882289550. Then press ENTER. If you need to dial a 9 to get out, then enter 9 0 ALPHA 18882289550. The '0 ALPHA' will program a 2-second pause during dialing, which ensures the clock waits for a second dial tone before continuing to dial. It will appear as a 'dash' on the clock's screen.
  6. The terminal will ask: "SERIAL NUM?" 
  7. Enter the 9-digit serial number off the bottom of the unit. No dashes necessary, just the digits. Then press ENTER 
  8. The terminal will ask: "APPLICATION ID?" 
  9. Enter the number 7472, then press ENTER.
  10. The terminal will ask: "DOWNLOAD SPEED?" 
  11. Press 2, then ENTER. 
  12. The terminal will dial into our servers and download the program. When it's done, you should see "DOWNLOAD DONE" on the screen. Don't touch the clock yet - within seconds, you will see "WAIT" while the program installs, and then "OK".
  13. Finally, press the 9 key to perform an initial transmit. After the transmit, the clock's time is set and it's ready to be used, however, it is strongly recommended that you also execute the following instructions related to the Dual Memory Bank feature on this clock.

Dual Memory Bank Issue with Tranz 380X2

The Tranz 380X2 has a unique configuration in which there are two memory banks within the clock that can store punches. Only the active memory bank will transmit punches to our servers, so if memory banks are accidentally switched, it can seem like punches are missing from the time card when in fact they are still residing on the other memory bank and have yet to be transmitted.

To help prevent this issue, after programming do the following so that if the memory banks are switched, you can create a message saying "HIT ENTER TWICE" that will will appear on the clock. Pressing enter twice is what changes memory banks and this message will appear when the clock has been switched to the second memory bank, prompting an employee to switch it back to the first memory bank.
  1. Hit FUNC and then 7.
  2. The password is: 1 ALPHA ALPHA 66831 then ENTER.
  3. Should say Enter what? You will type 30 then ENTER.
  4. Screen should read "0030"
  5. Then hit backspace and enter the password from step 2 again.
  6. It will then show "0030="
  7. This is where you will start to key in the letters for the message "HIT ENTER TWICE". In order to pull up a letter from the numeric key pad, you will hit the number key that contains the appropriate letter and then press the ALPHA button to cycle through the letters until you get to the right one. To proceed to the next letter, press the number button that contains the next letter and continue the process. To do a space you would hit the '0' key and then ALPHA twice. So to spell out the first word, the key sequence would be:

(H) = 4 ALPHA ALPHA
(I) = 4 ALPHA ALPHA ALPHA
(T) = 8 ALPHA
(space) = 0 ALPHA ALPHA

and so on until you have entered all 3 words, press [Enter]. This will bring you back to the screen on step 1 and you will just hit [Esc] to get out of the menu and back to the date and time screen. You can test it by pressing [Enter] twice.​

Troubleshooting


Bad Ram Error

There is no troubleshooting for this error. The clock will need to be replaced. Please contact your clock provider.
 

"No Answer" Error on Clock

If your device says "WAITING FOR ANSWER" for too long, it will eventually give the error of 'NO ANSWER'. This could be due to a phone line issue, modem issue on the clock, or incorrect programming of the device.
  1. Start by checking that the phone line from the clock to the jack is plugged in at both ends. 
  2. The clock has two modem/phone lines that can be used. Try plugging the line into the other modem jack and press "9" to transmit.
  3. Try taking the clock to a location with a know working analog line and see if it will connect there. Or, if possible, try plugging an analog phone into the wall jack to see if there is still service to the line.
  4. If those options fail, you can try reprogramming the clock using the instructions in this article. We now sell another version of the Tranz 380 device, the Tranz 380X2, which has a dual memory. There are some extra steps required when programming the dual memory device. If you use the Tranz 330/380 instead of the Tranz 380X2 programming instructions, you will miss a step before entering the phone number causing the clock to dial the incorrect phone number. 
​NOTE: REPROGRAMMING WILL ALSO DELETE ANY PUNCHES CURRENTLY ON THE CLOCK.
If you need to retrieve the punches before proceeding, you will need to do it with a Data Extraction Kit.

If it still gives the same error re-verify the clock is connected to an analog line. Or test if maybe one of the modems or both are bad by doing test transmits on both modem ports on the clock.


Programming Error 0 /  Programming Error 1

This message means that the memory of the clock has been scrambled and partially or completely lost. We see this happen from time to time - usually it's due to power surges, and occasionally a clock is bad.

If your terminal displays this message, you can attempt recovery by pressing the (3) and (5) keys simultaneously. This tells the clock to ignore the memory corruption, though it is highly probable that some information was lost and that the clock won't be able to transmit.

Alternatively, you can hold down (1) and (Function/Enter) simultaneously until the clock returns to the time/date screen. This clears the memory of the clock and returns it to its factory setup. All programming will be erased.

If pressing the (3) and (5) keys does clear the error message from the clock, you will want to be sure to transmit at this time and reprogram the clock.​


Adding / Removing the Dialing Prefix

If the clock is having a problem making contact with our servers, it may be because your phone system requires a dialing prefix, like "9", to reach an outside line. It is also possible that changes have been made to your phones system so that you no longer need a dialing prefix. This section will cover both situations. It is assumed that in both cases, the clock has already been programmed.


Adding "9" to reach an outside line.

  1. Press FUNC, then 1
  2. When prompted for a password, enter 123662.
  3. Enter the prefix, 9 and press ENTER.

Removing "9" as the dialing prefix.

  1. Press FUNC, then 1
  2. When prompted for a password, enter 123662.
  3. Press ENTER.
​If you are unable to add or remove the dialing prefix through this manner, it may be because your clock's software is not the latest version and you will need to re-program the clock in order to update the software. If you are certain that the dialing prefix is the issue, you should try connecting the clock to a line that does or does not require a dialing prefix (depending on the clocks current configuration) and transmit all punches on the clock by pressing 9. Then, reprogram the clock to receive the latest software.
 

Clock Won't Transmit At Night

If punches from the previous day are missing from the time cards, but pressing 9 on the clock results in the punches being transmitted, it may be that your phone system has a Nite Mode that prevents the clock from transmitting.

The clock attempts to call the server every night, regardless of whether it has punches or not. It has a primary and a back up call time. It will attempt to call twice for each call time, unless a connection is made. 

If the clock will transmit when pressing 9, then modem is working properly, and replacing the clock will not solve the problem.

Ensure your phone system doesn't have a "night mode" that could be disrupting the transmission. Many corporate telephone systems have built-in features to route calls differently based on the time of day (to get the best rate from multiple phone companies) or to send all incoming calls directly to voice mail after hours, and the routing used at night could be preventing the toll-free call from going out.

To try to fix a clock that is not transmitting during the automatic midnight transmit, press [9] (to transmit the punches) then reprogram the clock. This may fix the problem, if something has been altered in the clock's memory that is disrupting the scheduler (TimeClock 330/380 only).

If it still fails to dial at night, you can attach an analog phone to the line and check for static or feedback on the line that may be causing interference. You can also try the clock on another analog line or from another location over night to see if it will transmit. This will check to see if a clock might not auto-dial because of noise on the line (static). 

Note: This article applies only to dial-up TimeClocks and FlexClocks. It does not apply to Ethernet-based clocks.

FAQ


​Finding the Clock's Serial Number

While the serial number will be displayed on the clock and it's box, you can read the serial number from the clock's display as well.
  1. Press the FUNCTION button (the blue FUNC/ENTER key)
  2. Press 2
  3. Press 3
  4. A sequence of data will begin scrolling across the screen. The 3rd or 4th option will be the serial number, however, the number scrolls rather quickly, so you will likely have to repeat this process multiple times.  


Does the clock always need to be connected to a phone line for employees to punch in/out?

No, the clock can collect the employee punches without being plugged into the phone line and can store up to 2500 punches before it will need to transmit the data, but for the transmission of punches to take place the clock will have to be plugged into an analog phone line.
 

How can I view the phone number that the clock is dialing?

At the TimeClock press 'FUNC' (Function) '2' then '3'.
This will display the dialing prefix and the number it is currently dialing to transmit punches to our server.
 

Will the clock adjust for daylight savings time?

Yes, the clock will update when the clocks change, however, this instruction comes from our servers, not from the clock itself. In order to force the adjustment, it is best to press "9" on the clock and transmit the clock before punching in after the time change.
 

How many punches can the clock store?

If your clock is unable to dial into our servers, it can store up to 2,500 punches before it reaches capacity.
 

When does the clock transmit?

The clock will dial out at least once per day automatically to transmit punches, usually late at night. 
 

How can I view the number of punches on the clock?

To find this on the clock press FUNC then '2' then '4' and it should display how many punches are currently saved on the clack that need to be transmitted.
 

What are the manufacturer specs on the clock?

  • Memory - 64K EPROM and 64K battery-backed RAM; 128K battery-backed RAM available as an option
  • Display - 16-character (alphanumeric), vacuum fluorescent display, including decimal point and comma
  • Card Reader - Track 1/track 2 magnetic card reader; track 2/track 3 card reader available as an option
  • Peripheral Ports - RS-232 serial port for a slip, roll, or sprocket printer
  • Communications Port - For connecting a PIN pad or a third-party device
  • Modem - 300/1200 baud modem that supports both Bell 103 and Bell 212 configurations
  • Physical - H: 1.5 in (38.1 mm); W: 5.6 in (142.2 mm); D: 6.0 in (152.4 mm); Weight: 2.2 lbs (1.0 kg);
  • Environmental Operating Temperature - 0° to 40° C (32° to 104° F)
  • Storage Temperature - 0° to 40° C (32° to 104° F)
  • Operating Humidity - 20% to 90%, non-condensing


How can I see what is encoded on a card?

A special diagnostic mode is available on the SwipeClock Tranz 330 and Tranz 380. To access the diagnostic feature hold down [*] and [3] at the same time. The screen will display "diagnostics". Press [4], and it will say "swipe card now." Swiping cards through the reader will display the numbers read from the stripe.

Keep in mind that the clock will display the normally unseen prefix of "9622", in addition to the 8-digit card number. The "^/" symbol separates the two tracks.

Note: the [*] and [#] keys can be used to scroll the information on the screen.


Will the clock work with VoIP lines?

Voice Over IP lines can occasionally recognize fax or data transmissions but it has been our experience that our analog clocks will not work on VoIP lines. We suggest that you use an Ethernet clock in it's place.
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